Frequently Asked Questions

Shipping/Returns:

All orders are shipped from Canada. Shipping rates are posted at checkout. 

Standard shipping carriers are used to ensure your order arrives in a timely manner. Your order may be shipped using Canada Post, Royal Mail, USPS, UPS, or Purolator.

 All items are final sale, unless they arrive damaged. In the event that your item arrives in poor condition, please contact info@sableandsnow.ca to process a refund.  To be eligible for the refund, the item must be in the original packaging, and you must have the receipt or proof of purchase. For any questions, please read the return policy in its entirety or contact info@sableandsnow.ca

Custom Blends/Bulk Orders

Please contact us directly for custom blends. We are happy to arrange large or bulk orders for your event, spa. or salon.

 

Allergens:

Are all items gluten-free?

Yes. All products are manufactured in a gluten-free facility. Each product is made from scratch using high-quality ingredients in order to eliminate the risk of possibly cross-contamination from suppliers.

Are other allergens present in the products?

Other common allergens, including but not limited to, soy, tree nuts, coconut, and goat’s milk, may be present in some products. All potential allergens are listed on the specific product’s label. Given these ingredients are present in the facility, there is potential for cross-contamination in products that do not directly contain these ingredients. 

Can the products be used on sensitive skin?

Yes. All of the products are designed to be safe for sensitive skin, including customers with conditions such as eczema, psoriasis, or dermatitis. If you have any concerns, please contact us prior to making a purchase and we would be happy to discuss which items would be the most appropriate for you. 

I'm sensitive to fragrance. Can I use your products?

All of the fragrances in our skincare products are fairly mild, and many of the skincare products are scent free. If you have a sensitivity to scent, we recommend that you not use our perfumes/colognes.

 

Ingredients:

We pride ourselves on sourcing ethically sound ingredients. We do not purchase any ingredients from suppliers who test on animals. All of our products are free from parabens, phthalates, and are non-GMO.